Follow us on Facebook Follow us on Twitter Follow our Newsletter

Internet Check-in FAQs

What is Internet Check-in?
How do I use this service?
Is there any time limit for Internet Check-in?
What tickets can be used for Internet Check-in?
Can I check-in for my companions?
Are there any restrictions when special needs are required?
Can I change my assigned seat at Internet Check-in?
What if a connecting flight does not display at Internet Check-in?
What is Royal Orchid Plus / FFP edit?
After I finish Internet Check-in can I make additional changes?
What about my boarding pass and baggage, if I fly with THAI Domestic flight?
What about my boarding pass and baggage, if I fly with THAI International flight?

 

What is Internet Check-in?

Internet Check-in is THAI online check-in which gives you more convenient online check-in for both domestic and international THAI flights departing from the following destinations:

Stations in Thailand BKK/Bangkok
CEI/Chiang Rai, CNX/Chiang Mai
HDY/Had Yai
HKT/Phuket, KBV/Krabi
KKC/Khon Kaen
UBP/Ubon Ratchatani
UTH/Udon Thani
Stations Abroad AKL/Auckland-New Zealand
ARN/Stockholm-Sweden
ATH/Athens-Greece
BLR/Bangalore-India
BNE/Brisbane-Australia
BOM/Mumbai-India
CAN/Guangzhou-China
CCU/Kolkata-India
CDG/Paris-France
CGK/Jakarta-Indonesia
CMB/Colombo-Sri Lanka
CPH/Copenhagen-Denmark
DAC/ Dhaka- Bangladesh
DEL/Delhi-India
DME/ Moscow- Russia
DPS/ Denpasar-Indonesia
FCO/ Rome-Italy
FRA/ Frankfurt-Germany
FUK/Fukuoka-Japan
HKG/Hong Kong-China
HYD/Hyderabad-India
HAN/Hanoi-Vietnam
ICN/Seoul-Korea
ISB/Islamabad-Pakistan
JNB/Johannesburg-South Africa
KHI/Karachi-Pakistan
KIX/Osaka-Japan
KTM/Kathmandu-Nepal
KUL/Kuala Lumpur-Malaysia
LAX/Los Angeles-USA
LHR/London-United Kingdom
MAD/Madrid-Spain
MEL/Melbourne-Australia
MNL/Manila-Philippines
MUC/Munich- Germany
MXP/Milano- Italy
NGO/Nagoya-Japan
NRT/Tokyo-Japan
OSL/Oslo-Norway
PEK/Beijing-China
PEN/Penang-Malaysia
PNH/Phnom Penh-Cambodia
PER/Perth-Australia
PUS/Busan-Korea
RGN/Yangoon-Myanmar
SGN/Ho Chi Minh City-Vietnam
SHA/Shanghai-China
SIN/Singapore
SYD/Sydney-Australia
TPE/Taipei-Taiwan
VTE/Vientiane-Laos
ZRH/Zurich-Switzerland


How do I use this service?

Once you have a confirmed reservation on THAI and know the reservation code or booking reference, either Royal or Amadeus, please input this code after selected ‘Internet Check-in’.
The system will process pre check-in for you immediately. Maximum passenger in one code is 4 passengers (adults and children) plus 4 infants.

Is there any time limit for Internet Check-in?

Yes, the Internet Check-in is available from 24 hours up to 2 hours before flight schedule departure time.

What tickets can be used for Internet Check-in?

All ticket types, both paper and electronic.

Can I check-in for my companions?

Yes, if you know their reservation codes.

Are there any restrictions when special needs are required?

Internet Check-in cannot be used for those requiring special needs such as wheelchairs or medical attention.

Can I change my assigned seat at Internet Check-in?

Yes, and you can also change your seat on connecting THAI flights, which will be automatically through checked-in for you if the flights are in the same reservation code.

Besides, your THAI return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if your connecting flight is on other airlines, seat change is not allowed.

What if a connecting flight does not display at Internet Check-in?

For technical reasons some connecting flights may not display. Airport check-in staff will be pleased to assist you with connecting check-in and seating changes.

What is Royal Orchid Plus / FFP edit?

The Review Check-in page features a button which allows you to navigate the page where you can add or correct your Royal Orchid Plus or Star Alliance frequent flyer program membership number to ensure automatic mileage tracking for yourself or others in the same reservation code.

After I finish Internet Check-in can I make additional changes?

Yes, after the Review Check-in page has been confirmed (or time-out) additional changes to seating, FFP numbers or even cancel check-in can be made by re-entering Internet Check-in with the same reservation code.

What about my boarding pass and baggage, if I fly with THAI Domestic flight?

You are allowed to print your own boarding pass with A4 size paper included your onward/return   flight(in same booking code)with THAI up to 2 sectors, except passenger holding paper ticket or purchasing ticket via Web or Telephone sale.
Please present your boarding pass, baggage to register, ID card or passport and Credit/Debit card used to purchase this ticket(if applicable) to THAI bag drop counter ( at Bangkok International Airport Counter C15) at least 45 minutes prior to your flight departure.
If you are unable to print your boarding pass, please contact THAI bag drop counter at the respective airports for issuing your boarding pass.
If you have no baggage to register, please proceed directly to the boarding gate and present your ID card or passport to THAI staff at the boarding gate.

What about my boarding pass and baggage, if I fly with THAI International flight?

Currently, you are able to print your own boarding pass at home on A4 size paper, one connecting flight in same booking code is enabling.
Passengers who hold paper tickets or e-tickets purchased via web or telephone sale is inhibited.
There are 33 destinations where home print boarding pass is inhibited, due to security alerts.

AKL Auckland New Zealand
ARN Stockholm Sweden
BLR Bangalore India
BNE Brisbane Australia
BOM Mumbai India
CAN Guangzhou China
CGK Jakarta Indonesia
CMB Colombo Sri Lanka
DAC Dhaka Bangladesh
DEL Delhi India
DPS Denpasar Indonesia
FUK Fukuoka Japan
HAN Hanoi Vietnam
HYD Hyderabad India/td>
ICN Seoul Korea
JNB Johannesburg South Africa
KIX Osaka Japan
KUL Kuala Lumpur Malaysia
LAX Los Angeles U.S.A
LHR London United Kingdom
MAD Madrid Spain
MEL Melbourne Australia
MNL Manila Phillippines
NGO Nagoya Japan
NRT Tokyo Japan
PEK Beijing China
PER Perth Australia
PUS Busan Korea
PVG Shanghai China
SIN Singapore Singapore
SYD Sydney Australia
TPE Taipei Taiwan
VTE Vientiane Laos

Please present your travel documents, boarding pass, baggage to register and Credit/Debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airports ( at Bangkok International Airport Counter J15) at least 60 minutes prior to your flight departure.
If you cannot print your own boarding pass, please contact THAI Internet Check-in counter at the respective airports for boarding pass issuance and travel documents verification.