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Royal Orchid Plus FAQs

Who can be a member?
Can I earn miles before joining Royal Orchid Plus?
Can I enroll onboard THAI?
Are printed enrollment forms available?
How do I ensure miles are automatically credited to my account?
Should I keep tickets and boarding passes?
What do I do when miles are not automatically credited to my account?
Why are miles not being automatically credited to my account?
Can miles be transferred or combined among accounts?
Do I earn Qualifying Miles on all THAI and Star Alliance flights?
How is membership status determined?
How are Qualifying Miles earned according to the fare paid?
Can lost or stolen membership cards be replaced?/a>
How do I redeem an Award?
Who can I redeem an Award for?
Are children’s Award tickets the same as adults?
What can I do if I don’t have enough miles for an Award?
Can Award changes be made or miles re-credited after the Award has been issued?
Can lost or stolen Award tickets or certificates be replaced?
How much are service fees?

 

Who can be a member?

Royal Orchid Plus membership is open to any individual 2 year of age or older.

Can I earn miles before joining Royal Orchid Plus?

 
No, you must be enrolled in the program prior to flight departure, or when using the services of Travel Partners that are eligible for mileage accrual.

Can I enroll onboard THAI?

 
Yes, enrollment forms are available onboard all THAI flights. Cabin crew will return your completed form, along with your boarding pass for mileage credit, to Royal Orchid Plus for enrollment.

Are printed enrollment forms available?

 
Yes, enrollment forms are available at all THAI offices world-wide.
Please allow up to 3 weeks for your enrollment to be processed.

How do I ensure miles are automatically credited to my account?

 
By quoting your Royal Orchid Plus membership number when making reservations with THAI, airline partners, your travel agent, or with hotel and car rental partners helps to ensure automatic mileage credit.
Presenting your card at flight check-in is also advised so that check-in staff can ensure your membership number has been correctly included in your reservation.

Should I keep tickets and boarding passes?

 
Yes, tickets and boarding passes should be kept until the miles appear in your account.
If miles are not automatically credited to your account, you will need to submit ORIGINAL boarding passes and ticket copies to support your mileage claim.

What do I do when miles are not automatically credited to my account?

 
For flights with THAI, Star Alliance and partner airlines, the ORIGINAL boarding passes and a copy of your ticket must be submitted to your local THAI office, or the Members Service Centre in Bangkok, within 6 months of the activity.
Faxed or scanned boarding passes cannot be accepted for mileage claims.
Please allow up to 4 weeks for miles to be credited to your account.
For hotel stays and car rentals with partners, your receipt must be also submitted as above. On partner verification, miles will be credited to your account within 4 weeks.

Why are miles not being automatically credited to my account?

 
There are reasons, most of which can be easily avoided or explained.
Always quote your membership number at reservations and present your card at check-in.
Check that you name and membership number on your flight boarding pass or travel partner receipt are identical to the information on your Royal Orchid Plus card. If there are any errors, miles will not automatically be credited to your account.
If you have changed your flight time or date and not informed reservations or presented your card at check-in, again miles will not be credited automatically.
Award travel does not accrue miles.
Some discounted Economy Class fares on Star Alliance and partner airlines are not eligible for mileage accrual. Check with the airline you are flying with if miles are earned. · Miles earned with partner hotel stays or car rentals are determined by the paid rate. Again check with the partner if your paid rate will earn miles.

Can miles be transferred or combined among accounts?

 
Miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer programme accounts.

Do I earn Qualifying Miles on all THAI and Star Alliance flights?

Yes, Qualifying Miles that determine membership status are earned on THAI and Star Alliance operated flights. The number of Qualifying Miles is determined by the paid fare and/ or distance or sector flown.

How is membership status determined?

 
Qualifying Miles earned with THAI and Star Alliance operated flights determines Royal Orchid Plus membership status – Member, Silver or Gold. See Status & Benefits on our home page for full details.

How are Qualifying Miles earned according to the fare paid?

First Class 150% of actual miles flown
Business Class 125% of actual miles flown
Premium Economy Class 110% of actual miles flown
Economy Class 100% of actual miles flown

On THAI discounted Economy Class fares in booking classes G /V / W do not earn miles. Discounted fares on Star Alliance airlines may also earn reduced mileage, or may not be eligible for mileage accrual.

Can lost or stolen membership cards be replaced?

 
Yes, these can be replaced by contacting the Members Service Centre in Bangkok, your local THAI office or by sending your replacement request to ropsvc@thaiairways.com

How do I redeem an Award?

 
Selected Awards can be redeemed instantly at Redeeming Miles.
THAI Air Awards within Thailand
THAI Air Awards
International (Departure from Bangkok only)
Hotel Stay Awards
Promotional Awards
Contact THAI reservations world-wide to redeem:
Air Awards and Mileage Upgrade Awards for international travel

Who can I redeem an Award for?

 
As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.
When redeeming for another person, including family members, they must be one of your Award Nominees.
Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year. Each change is subject to a service fee.
Fees are payable in Baht in Thailand and US Dollar in all other countries.
Award Nominee fees are waived for Gold status members.
Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.

Are children’s Award tickets the same as adults?

 
Yes, the same mileage is required for children’s Award tickets as they earn the same miles as adults for paid flights.

What can I do if I don’t have enough miles for an Award?

 
If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI world-wide.
Points to miles transfers can also be made with credit and charge card partners Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.

Can Award changes be made or miles re-credited after the Award has been issued?

 
Air Awards
Once ticketed only flight dates and times may be changed for Air Awards subject to service fees, and you must contact THAI reservations to request these changes.
Destination changes for Air Awards within Thailand can be requested subject to service fees. Re-credit of domestic Air Awards is not permitted.
No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to service fees. A new Award may then be requested.
Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.

Mileage Upgrade Awards
Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.
Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.
Upgrade Awards can also be redeemed or selected Star Alliance Airlines. Hotel Awards
Once issued, no changes can be made to a Hotel Award

Certificates
Valid Certificates can be re-credited, less any expiring miles, and subject to service fees. A new Hotel Award can then be requested.

Can lost or stolen Award tickets or certificates be replaced?

 
Lost or stolen tickets international tickets or Hotel Award Certificates can be reissued subject to service fees. A police report must be provided for a stolen ticket when reissuing at any THAI city ticketing office.
Lost or stolen Air Award tickets within Thailand cannot be replaced under any circumstance.

How much are service fees?

 
Service fees are payable in Thai Baht (THB) in Thailand. In all other countries payable in USD, or the equivalent in local currency. Selected service fees can also be paid with miles. Please contact us on 0844 561 0911 for more information.